At Dev Aastha, every idol is crafted with devotion, precision and care, and is packed inside a velvet box with hard protective packaging before it leaves our warehouse. Our mission is to bring positivity and divine energy into your home.
Please note: we operate a Replacement Policy, not a return-for-refund policy. If we send you the wrong product, or if your product reaches you damaged, we will replace it free of cost. We do not accept returns or issue refunds for change of mind, or because a product did not match personal expectations.
1. Our Replacement Promise
We will provide a free replacement in the following two cases:
- Wrong Product Sent: The item delivered is different from the item you ordered (wrong deity, wrong size, wrong finish, or wrong variant).
- Damaged in Transit: The idol arrives broken, cracked, chipped or otherwise damaged on delivery.
In both cases the replacement is sent at our cost. You do not pay any shipping or handling charges for an approved replacement.
2. Conditions for a Replacement
- Report Within 7 Days: The issue must be reported to us within 7 days of delivery.
- Unboxing Video Required: A continuous, uncut unboxing video starting from the sealed outer package is mandatory for damage claims. This is the only way we can raise a claim with our courier partner.
- Clear Photographs: Photos of the product, the damage, the velvet box, the outer carton and the shipping label.
- Original Packaging: The velvet box, protective packaging, tags and invoice must be retained until the claim is closed.
3. What Is Not Covered
- Change of mind, ordering by mistake, or the product not matching personal expectations.
- Damage caused after delivery, including accidental breakage while handling, cleaning or installing the idol.
- Products that are used, washed, or carry prayer marks (roli, chawal, oil, sindoor).
- Claims raised after 7 days of delivery, or without an unboxing video in case of damage.
- Customized or personalized idols, except where wrongly made by us or damaged in transit.
- Natural variations in a handcrafted product (see Section 4).
4. The "Handcrafted" Disclaimer
Our idols are unique works of art crafted by skilled artisans.
- Material: Made with a premium resin base and finished with 999 Silver or 24k Gold plating.
- Natural Variations: Slight differences in texture, colour tone or dimensions (up to 5%) are natural and are not considered defects.
- Tarnishing: 999 Silver naturally oxidizes and may darken over time. This is a chemical property of silver, not a manufacturing defect.
5. How to Raise a Replacement Request
- Contact Us Within 7 Days: Email Support@devaastha.com or WhatsApp +91-8920777817 with your Order ID, the unboxing video and clear photographs.
- Review: Our team will review your claim within 24 working hours.
- Pickup or Self-Ship: On approval, we will either arrange a reverse pickup where our courier partner services your pincode, or share the registered return address and reimburse your courier charges against a receipt.
- Replacement Dispatch: Your replacement is dispatched within 48 hours of the original item reaching us and passing quality check, or immediately on approval where a pickup is not required.
6. Damaged or Tampered Packages at the Door
- If the outer packaging looks torn, crushed, wet or tampered with, please refuse the delivery and inform us immediately.
- A refused, visibly damaged shipment is replaced free of cost with no further proof required.
7. Cancellations
- Before Dispatch: You may cancel within 24 hours of placing the order, provided it has not been shipped. A full refund is issued to the original payment method.
- After Dispatch: Orders cannot be cancelled once shipped.
- Refused Delivery (without damage): If a prepaid order is refused at the door for reasons other than visible damage, the refund is issued after deducting two-way shipping and handling charges.
8. When a Refund Is Issued Instead
We issue a refund only in these limited situations:
- The order is cancelled by you before dispatch, or cancelled by us.
- The item is out of stock or cannot be delivered to your pincode.
- A replacement is due to you but the product is no longer available, and you do not wish to choose an alternative.
Approved refunds are processed within 7 working days to the original payment method (UPI, Card or NetBanking). You may alternatively opt for an instant store credit voucher, valid for 6 months and issued within 24 hours of approval.
9. International Orders
For orders delivered outside India, nothing in this policy limits any right of cancellation or refund that applies to you under the consumer law of your country. Where such a right applies, please write to us at Support@devaastha.com and we will process your request in accordance with that law.
Frequently Asked Questions (FAQs)
Q: Can I return the idol if I simply changed my mind?
A: No. We replace products only if we sent the wrong item or if the product was received damaged. We do not accept change-of-mind returns.
Q: My idol arrived broken. What do I do?
A: Send us the unboxing video and photos within 7 days of delivery. Once verified, we ship a free replacement at our cost.
Q: You sent me the wrong deity. Will I get a refund?
A: We will send you the correct product free of cost. A refund is issued only if the correct product is unavailable and you do not wish to choose an alternative.
Q: Is the unboxing video really compulsory?
A: Yes, for damage claims. Our courier partners accept transit-damage claims only with an uncut unboxing video, so we cannot process a damage replacement without it.
Q: I broke the idol by mistake after delivery. Can I get a replacement?
A: No. We do not cover damage caused after delivery.
Q: My silver idol looks slightly dark. Is this a defect?
A: No. 999 Silver naturally oxidizes over time and can be gently polished. It is not a defect and is not eligible for replacement.
Q: Do you charge me for the replacement shipping?
A: No. Approved replacements are shipped entirely at our cost.
Contact Us
For any queries regarding replacements or refunds, contact us:
Email: Support@devaastha.com
WhatsApp: +91-8920777817
Address: Dev Aastha, Avaia Ventures Private Limited, 1st Floor, A-98/6 Wazirpur Industrial Area, New Delhi - 110034
