Frequently asked questions

Yes. Every Dev Aastha idol is genuinely silver- or gold-plated over a solid metal base, finished with a high-quality plating process. Each piece arrives with a Certificate of Authenticity confirming its plating standard.

Silver and gold plating can naturally dull or darken over time as it reacts with air, humidity and everyday chemicals — this is normal for all plated metalware, not a defect. With gentle care it stays bright for years; see the Care & handling section below.

Yes — a Certificate of Authenticity is included with every piece, assuring you of its quality and plating standard.

Our idols are crafted on a solid metal base and then plated, so they carry a reassuring weight and finish. Exact weight and dimensions are listed on each product page.

We photograph our pieces as faithfully as we can, but slight variation in tone, finish and handcrafted detail is natural — each idol is finished by hand, so no two are ever quite identical.

Wipe gently with a soft, dry cloth and keep it in a dry place. Avoid water, liquids, chemical cleaners and abrasive materials — these can damage the plating. The velvet box it arrives in is ideal for storage.

These are decorative, plated pieces made for display and gifting. We recommend keeping them away from water, milk and abhishek rituals — direct contact with liquids will wear down the plating over time.

Yes. Every order arrives in our signature teal-green velvet box with a smooth satin lining inside — protective, elegant and ready to gift exactly as it comes.

Yes — tell us at checkout or message us, and we can include a personal note and ship straight to your recipient, so it arrives ready to open.

Yes — engraving, custom packaging and personalisation are available for weddings, festivals and corporate gifting on request. Message us with your idea and we'll share options and timelines.

Yes — we deliver pan-India. Metro cities are usually fastest, while remote pincodes may take a little longer.

Orders are typically dispatched within 1–2 working days and delivered within 2–6 working days, depending on your location.

You'll receive a tracking link by SMS, WhatsApp or email once your order ships. Can't find it? Send us your order number and we'll check right away.

We currently focus on delivery within India. For an international gifting request, message us and we'll help wherever we can.

Some pieces are made in limited quantities. If something you want is unavailable, message us — we'll let you know when it's back or suggest a close alternative.

You can pay securely by UPI, credit/debit card and net-banking. Cash on Delivery is available on eligible pincodes.

Yes — COD is available at checkout on eligible pincodes, alongside UPI, cards and net-banking.

Yes. Every order can ship with a GST-compliant invoice — add your GSTIN at checkout, or tell us and we'll include it.

If a piece doesn't meet your expectations, you can return it within 7 days of delivery, provided it's unused and in its original packaging. Customised and personalised items can't be returned. For full details, read our Return & Refund Policy.

We're sorry — that shouldn't happen. Send us a photo on WhatsApp within 48 hours of delivery and we'll arrange a replacement right away.

Yes — bulk and corporate orders qualify for special pricing. Share your requirement on WhatsApp or at support@devaastha.com and we'll send a customised quote.

Visit our Corporate Gifting page or message us with quantity, occasion and any branding needs — a specialist will send pricing, customisation options and lead times.