FAQs
1. Is this real Silver/Gold Plated? Will It tarnish Over time?
Yes — our idols are genuine silver-plated or gold-plated pieces, finished with a high-quality plating process and accompanied by a certificate of authenticity. The plating gives them the beautiful metallic shine and rich look you see in the photos. Over time, plated metal can react with air, humidity, or certain chemicals, which may slowly dull or darken (a process called tarnishing) — this is a natural property of silver.
2. How do I clean and take care of my product?
Wipe gently with a soft dry cloth and keep it in a dry place. Avoid water, chemicals, and rough cleaning materials.
3. Does it come with certificate of authenticity?
Yes — your purchase includes a Certificate of Authenticity, assuring the quality and plating standard of your Dev Aastha piece.
4. Does it come with gift packaging?
Yes — your order will arrive in our signature teal-green velvet box, complete with a smooth satin lining inside. It’s gift-ready and crafted to protect the product while giving it a luxurious presentation.
5. I want to order in bulk, Can I get any discount?
Yes, we offer special discounts on bulk orders.Simply share your order details with us, and we’ll provide a customised quote based on the products and quantity you’re interested in. For bulk inquiries, you can contact us via WhatsApp support or email us at support@devaastha.com — our team will be happy to assist you.
6. What is the Exchange/Return policy?
We offer a 7-day return window if the product doesn’t meet your expectations. If you receive a damaged or defective item, please report it right away so we can arrange a replacement or return. Important conditions
Items must be returned in their original packaging and unused condition.
Customized or made-to-order products are not eligible for returns.
Damaged or defective items will be replaced once verified. To initiate a return
• Email: support@devaastha.com
• WhatsApp Us- +91 8882842080
Or visit our Return & Replacement Request page on the website.
7. Is there any customisation available in case of any event/occassion?
Yes, customization is available for special occasions, events, and corporate gifting. Personalisation options such as engraving or customized packaging can be arranged based on your requirement. Share your idea with us, and our team will guide you through available options and pricing.