Last Updated: 1st December, 2025

Welcome to Dev Aastha, a brand owned and operated by Avaia Ventures Private Limited ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website www.devaastha.com and your purchase of our products.

This document is an electronic record in terms of the Information Technology Act, 2000 and its rules. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms.

1. General Conditions

• Eligibility: You must be at least 18 years old to use our services or purchase products.
• Compliance: You may not use our products for any illegal or unauthorized purpose.
• Right to Refuse: We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Craftsmanship

At Dev Aastha, we pride ourselves on offering divine idols crafted with devotion.

• Materials: Our products are crafted using a high-quality resin base and finished with 999 Silver or 24k Gold plating.
• Handcrafted Nature: Slight variations in texture, color, or dimensions (up to 5%) are natural and reflect authentic craftsmanship.
• Tarnishing: Silver naturally oxidizes over time. This is a chemical property and not a manufacturing defect.

3. Pricing & Modifications

• Price Fluctuations: Prices may change based on real-time costs of raw materials.
• Errors: In case of pricing errors, we reserve the right to cancel affected orders.

4. Orders, Billing & Cancellation

• Entity: All payments are processed in favor of Avaia Ventures Private Limited.
• Accuracy: You agree to provide complete and accurate billing and account information.
• Cancellation by Us: We may limit or cancel quantities purchased per person or per order.
• Fraud Protection: Orders suspected to be fraudulent or placed by unauthorized resellers may be declined.

5. Returns & Refunds

Your purchase is governed by our Refund Policy.

• Velvet Box Rule: Returns must be sent in the original Velvet Box.
• Process: Return approval is required via email or WhatsApp.
• Self-Ship: Customers must ship return items to our warehouse.

6. User Conduct

You agree not to:

• Harass, abuse, or harm others on our website.
• Submit false or misleading information.
• Transmit viruses or malicious code.
• Infringe upon our intellectual property (images, logos, text).

7. Limitation of Liability

• "As Is": Our products and services are provided without warranties of any kind.
• Liability Cap: Our liability is limited to the value of the product purchased and excludes consequential damages.

8. Indemnification

You agree to indemnify and hold harmless Avaia Ventures Private Limited and its affiliates from any claim or demand arising from your breach of these Terms or violation of any law.

9. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi.

10. Contact Information

For questions regarding these Terms, contact us at:

Email: Support@devaastha.com
WhatsApp: +91-8920777817
Address: Dev Aastha, Avaia Ventures Private Limited, 1st Floor, A-98/6 Wazirpur Industrial Area, New Delhi - 110034